Returns

No Hassle 30-Day Free Returns Policy

If you are not 100% satisfied with your purchase for any reason within the first 30 days after your receipt, just go through our easy online return process to print out a FREE return label.

You can return your item(s) purchased from RTICCOOLERS.com up to 30 days after the date of receipt for a full refund. RTIC does not accept returns on items purchased outside of rticcoolers.com or sold by third parties on amazon.com. All merchandise must be unused, unworn and returned in the original packaging. Any original shipping costs are non-refundable unless the merchandise was shipped incorrectly.

If you want to exchange an item, please return your item(s) for a full refund and place a new order for the correct item.

All returns including warranty returns must be processed through our Online Return Center.. If your return claim is approved, you will receive a Return Merchandise Number that must be included on the outside of the shipping box with your return(s). This return policy only applies to products purchased directly from RTIC.

To begin your return process, click here.

For Warranty Returns past the 30-Day Free Return Period, please see our Warranty Policy.

Your card will be credited upon receipt and inspection of the returned merchandise.

No refunds will be given on merchandise returned after 30 days of the original receipt date.

This return policy only applies to products purchased directly from RTIC via our website.

For any other questions or concerns, please email us at help@rticcoolers.com

For products purchased directly from retailers, dealers, or other resellers their return policy applies -- please contact them directly for more information. We do not accept returns not purchased directly through our website.

Cancellation

You may cancel your order for a full refund anytime prior to shipment. However, once an order ships you will have to follow the returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value.