30-Day Returns Policy
You may return most new, unopened items sold and fulfilled by RTIC within 30 days of delivery for a full refund (less return shipping charges), subject to our return policy and guidelines listed below. During the holidays, items shipped by RTIC between November 1st and December 31st can be returned until January 31st.
All returns including warranty returns must be processed through our Online Return Center.
Returns Are Easy: We will provide you with a prepaid shipping label, the cost of which will be deducted from your refund.
In order to qualify for a free return, you MUST provide evidence that the error or issue was the fault of RTIC prior to shipping your return. If there is a problem with your item, you must contact RTIC Customer Service and request an investigation in the matter prior to sending your return. You will be required to provide evidence of the issue including a detail description and pictures of any damaged items. We will review and will conduct an investigation at the ship to address. If it is determined the return does not qualify for a free return, the shipping costs will be deducted from your refund.
Refunds will be returned only to the original form of payment. Most refunds are fully refunded in 3-5 days after we receive and process your return. All returned merchandise must be unused and returned in the original packaging.
This return policy only applies to products purchased directly from RTIC. RTIC does not accept returns on items purchased outside of rticcoolers.com or sold by third parties on amazon.com. Any original shipping costs are non-refundable unless the merchandise was shipped incorrectly.
If you want to exchange an item, please return your item(s) for a full refund (less shipping charges) and place a new order for the correct item.
All returns including warranty returns must be processed through our Online Return Center. If your return claim is approved, you will receive a Return Merchandise Number that must be included on the outside of the shipping box with your return(s).
Prepare and ship your return
After you've followed the prompts in the Online Returns Center:
Prepare your package for return - Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package. Ship your return based on the shipping label provided.
If your return was approved for free return shipping and then upon inspection of the returned merchandise it is determined the return does not qualify as a warranty or shipping error claim, the cost of the return shipping will be deducted from your refund unless your item qualifies for a free return. This cost will be the UPS Ground return shipping cost. Any merchandise returned that is determined not to be a valid claim or was received after the 30-Day return period and the sender would like the merchandise back, the sender will be required to pay an additional return shipping cost based on the UPS Ground shipping fee. If the sender does not accept this additional fee, the return merchandise will be disposed of within 14 days of receipt of the return by the company.
To begin your return process, click here.
- All refunds will be processed to the original credit card upon receipt and inspection of the returned merchandise
- No refunds will be given on merchandise returned after 30 days of the original receipt date.
- This return policy only applies to products purchased directly from RTIC via our website.
- For any other questions or concerns, please email us at email@example.com
For products purchased directly from retailers, dealers, or other resellers their return policy applies -- please contact them directly for more information. We do not accept returns not purchased directly through our website.
Cancellation & Refused Deliveries
You may cancel your order for a full refund any time prior to shipment. However, once an order ships you will have to follow the returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value.