Please note that Back-ordered items will ship when they are available
All orders over $35 are shipped FREE of charge via UPS.
Please refer to the estimated ship dates on the product pages to determine if your product is availabl for immediate shipment or if it is back-ordered. Please note that Pre-Orders and Back-ordered items will ship when they are available, which may not be reflected by the delivery date estimator tool.
Business days are considered Monday through Friday excluding holidays. (Holidays include all National Holidays plus the Friday after Thanksgiving, December 24th and December 31st).
Please note the Shipping Times are estimates, not guaranteed delivery times. Shipping delays can and do occur occasionally that are not within the control of RTIC.
Same Day Shipping Cut-off Time
Orders placed by 6 pm on a business day for in-stock items are shipped the same day. All other orders for in-stock items are shipped the next business day.
Order Shipment Notification & Package Tracking
As soon as your order is shipped out you will receive an email notifying you that your package is en route. In this email we will include the tracking number to track delivery with UPS.
Where we ship
We ship to street addresses only (sorry no P.O. Boxes) within the 48 Contiguous United States. Sorry, we do not ship to Hawaii, Alaska, Canada, Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses.
UPS will make three attempts to deliver your package to the provided address, and after the third attempt the shipment will be returned to our warehouse and a refund will be processed for the items, less a 15% undeliverable fee.
We are not responsible for UPS, weather, or any other unforeseen shipping delays. We apologize for any inconvenience due to shipping delays beyond our control.
Changing an Address on an Order
Once an order has been placed, there is a very short time frame before it ships. Once an order has shipped we can’t change the order or the address.
If you need to change the address you can log into UPS My Choice and follow UPS instructions to change the delivery. You will be responsible for applicable charges.
How to Cancel an Order
If you are looking to cancel an order that was recently placed, please contact us immediately at 855-527-6993 Monday thru Friday between the hours of 8am & 5pm CST and one of our Support Reps will be able to assist you. If you need to contact us outside of our regular business hours, you may contact us via email at firstname.lastname@example.org.
Once an order has been placed, there is a very short time frame where we are actually able to cancel, so we can’t guarantee that we will be able to cancel your order.
Should cancellation not be possible, you can refuse delivery of the package, and a refund less a 15% fee will be issued upon return receipt of the package. If you have received the package, and would like to return for a full refund, please contact us for a Returns Merchandise Authorization (RMA) and returns instructions. Utilizing this method will require you to arrange the return shipping and pay for the return shipping costs.