RTIC SoftPak 20

My zipper broke even after using the lubricant that came with the bag. Not worth it until the zipper issues are fixed.

Great cooler until the zipper came apart just after the 1 year warranty. Need to fix the zipper before I can pay that much for a 1 year cooler!

bought this cooler last summer. Half way through the summer the zipper was not working. Applied the lubricant over and over and now it is completely unusable.

I ordered a soft 20 and the cooler was not the same as the picture on the website. It has no net in the back and no tie down loops. Good cooler and does its job. I would update your website so the buyer knows what they are buying

I bought a 20 soft side about two years ago still going Great just bought a 30 soft side looking for another great job from RTIC.Thanks keep up the good work,

Just received my cooler today. Was very disappointed that the color is black. Does not look blue like the picture at all.

I purchased the Kanati Cammo version 2 years ago. I have packed a lunch with a half gallon jug of water every week day now for 2 years. Sling it on my shoulder set it in the truck and it is holding up great. That is a lot of zipping and unzipping. I use the zipper lube that came with the cooler sparingly every 6 months or so the zipper is like new, the entire cooler is like new. No leaking at all, holds ice all weekend.. I would certainly buy another one if I ever need to buy replacement . . .

First and foremost let me just say I own A Lot of RTIC products, a the main reason is they do what they say their going to do for less money than all the competitors. I'll be honest to say I have never needed ice to lastuch longer than one day but it amazes me that these product will hold ice and keep things cold for much longer. Love the fact that their facility is just a few hours from home so shipping is lighting fast and customer service is spot on. Also, love the fact that they support our country, our troops, and our 2nd Amendment. I have used all my RTIC products at the beach, in the my truck and out fishing with ZERO complaints. My one request is that RTIC would make a Fishing Ruler Decal to either come with the cooler or be available for purchase for us fishermen. GREAT Products from a Great company.

In the constant search for the best four day trip cooler I seached outside of the usual crew shop offerings. Far from just a day cooler, the 20 softside allows for five dinners plus other assorted perishables without the need for icepacks or refrigeration at night. It also fits under all airline seats and even the CRJ200 overhead, the smallest overhead in the airline world. I freeze everything I bring in the cooler the night before and five days later it is still refrigerator cold. The zipper holds fluids up and down the pressure changes. The only cooler in compliant black of its kind. Tough enough for the luggage hold.

I loved my cooler and it holds ice really well for a soft cooler. But! It has a 1 year warranty and just after a year my lid started coming apart really bad and is not holding ice like it used to! I expected something "overbuilt" to last longer than that.

I like rtic stuff. What I don’t like is every time I go to order something I want it’s out of stock. So I buy the competitors merchandise

I was between the 20 and the 30 can. I bought the 20 and its a little smaller than i thought but when you load the 20 with cans and ice its super heavy so the 30 would be unusable space to me as i was looking for something i could carry. So the 20 is kinda perfect. Build quality is 10 outta 10. Very happy with this purchase.

Has been a great cooler,UPS driver so yes the rtic 20 keep everything cold throughout my daily routine in the summer of 120° temps in back of the truck , until the day the bottom feel out of the cooler. Guess they are durable except to sit on package shelf in back of truck. Hopefully the next brand I buy will hold up.

Purchased 2 of these. Couldn't be happier. Use them both daily for lunch boxes (We work 12hr days and like to have choices.) These bags keep our items very cold even without ice packs, 6-8 hrs later items are still moderately cold. Toss in an ice pack. (We like to use “Cooler Shocks”.) and the frozen items are rarely thawed out completely in 12 hours. 100$ for a lunch pail is kinda salty but when its large enough to use for any application. 100$ can’t be beat for Made In America Quality!! Thanks for helping Keep American GREAT!!! Shannon & Derek

Had his cooler for three weeks. I keep it in my car as I work in and out of grocery stores. Held my ice for well over 12 hours in a hot car very well. But the zipper is not a heavy duty durable zipper like a ******. My zipper pulled within three weeks. Customer service wasn't bad. They told me take pictures and email and they'd send me return labels. I'm overall happy with the cooler but thinking the hard side might be a better option, just don't like the idea of not having the shoulder strap

We have both the small and medium coolers. Great products! Does exactly what they say and without the high price and political bs from its competitor ;)

We bought the small lunch box size soft cooler to go on the back of our trike motorcycle. It works GREAT - but is very small on the inside for 2 people. Ordered the SoftPack 20, but it's really too big for our needs. This is petty - but the perfect one for our needs would be something in between the 8 and the SoftPack 20.

I love this cooler. I use it for work everyday and I tell everyone that asks me that it is an Rtic cooler. The only thing they need to change is the pockets, you can’t really put anything in them. But they don’t have anything to do with keeping my food cold so I’m not too worried about it.

Love the cooler but the glue on top of the seem on soft cooler is already coming loose after one use. Cooler stays cold as states wish it wasn't coming apart and due to being a gift from warranty looks we are out of luck 😕

i bought this during your sale last year right before Christmas. Gave it to him for Christmas and it lasted up until about feb-march area before it cracked and pulled apart in multiple places on the inside and outside. We followed care instructions even oiled zipper as directed and such. it is used as a lunch box 4 days out of the week. If it cant handle that its hard to believe how people get these to last I'd really like another one for him but i cant justify it... while it was working properly i have to say it was a great cooler.. i love your products but i'm just satisfactory feeling with the soft cooler 20 which makes me super sad!.. i wish it lasted longer than what it did..